Privacy Policy

Privacy Policy

Last updated: July 27, 2026

Pryntco Print Design & Signs (“Pryntco,” “we,” “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what personal information we collect, how we collect it, why we use it, when it may be shared and the choices available to you.

This policy applies when you visit our website, create an account, request a quote, place an order, upload artwork, contact one of our locations, subscribe to marketing communications or otherwise interact with Pryntco.

Our privacy practices are intended to follow applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”), where applicable.

PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with Pryntco. It may include:

  • Your name, company name and job title
  • Email address, telephone number and mailing address
  • Billing, delivery and pickup information
  • Account login and profile information
  • Order history, product selections and purchase information
  • Quote requests and project requirements
  • Artwork, logos, photographs, documents and other files you upload
  • Messages, feedback and communications with our team
  • Marketing preferences and newsletter consent
  • Technical information such as browser type, device type, IP address and website activity

Payment information may be collected and processed through our payment service providers when you complete a transaction. Payment information is used only for processing transactions, preventing fraud, resolving payment issues and meeting legal or accounting requirements.

HOW WE COLLECT INFORMATION

We may collect personal information when you:

  • Create or update an online account
  • Place an online, telephone or in-store order
  • Request a quote or consultation
  • Upload artwork or production files
  • Contact customer service
  • Subscribe to our newsletter or promotional communications
  • Participate in a survey, promotion or customer-feedback request
  • Visit or interact with our website

We may also receive information from service providers involved in payment processing, shipping, website hosting, analytics, advertising, account management or order fulfilment.

HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • Process, produce, deliver and manage orders
  • Prepare quotes and respond to project inquiries
  • Review artwork and communicate about production requirements
  • Provide customer service and technical support
  • Send order confirmations, proofs, invoices, pickup notices and delivery updates
  • Manage customer accounts and order history
  • Process payments, refunds and billing inquiries
  • Detect fraud, misuse, security threats or unauthorized activity
  • Improve our products, website, ordering process and customer experience
  • Maintain business, accounting and transaction records
  • Comply with legal, regulatory and contractual requirements
  • Send marketing communications where we have consent or are otherwise permitted by law

We will not use personal information for a materially different purpose without obtaining additional consent where required.

CONSENT

We collect, use and disclose personal information with your knowledge and consent, except where consent is not required or permitted by law.

Consent may be provided directly, such as when you submit an order, complete a form, create an account or subscribe to marketing messages. In some situations, consent may be implied from your actions and the reason for the interaction.

You may withdraw consent for certain uses of your information by contacting us. Withdrawing consent may affect our ability to provide a requested service, complete an order or maintain certain account features.

MARKETING COMMUNICATIONS

Placing an order or creating an account does not automatically subscribe you to promotional emails.

We may send promotional emails or other commercial electronic messages when:

  • You have expressly agreed to receive them
  • We have an existing business relationship that permits communication
  • Another form of consent is available under applicable law

Every promotional email will include information identifying Pryntco and a method for unsubscribing.

You may unsubscribe at any time by using the unsubscribe link in the message or by contacting us at info@pryntco.com. We will process unsubscribe requests as soon as reasonably possible and within the period required by applicable law.

Even after you unsubscribe from promotional communications, we may continue sending necessary service messages relating to orders, quotes, payments, account security, deliveries or customer-support requests.

WHEN WE SHARE PERSONAL INFORMATION

Pryntco does not sell or rent personal information.

We may disclose personal information to trusted service providers that help us operate our business, including:

  • Website and ecommerce-platform providers
  • Payment processors and financial institutions
  • Shipping, courier and delivery companies
  • Cloud-storage and file-management providers
  • Email and customer-communication providers
  • Analytics, security and fraud-prevention providers
  • Professional advisers such as accountants, insurers and legal counsel
  • Printing, production or finishing partners required to complete an order

These service providers are authorized to use the information only as necessary to perform services for Pryntco or as required by law.

We may also disclose information:

  • When required by a court order, law, regulation or lawful government request
  • To investigate fraud, security incidents or unlawful activity
  • To protect the rights, property or safety of Pryntco, our customers or others
  • In connection with a merger, sale, financing, restructuring or transfer of all or part of the business

Where possible and appropriate, we may use aggregated or de-identified information that does not directly identify an individual.

PROCESSING OUTSIDE CANADA

Some service providers may store or process information outside Ontario or outside Canada.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies or government authorities in accordance with local law.

ARTWORK AND CUSTOMER FILES

Artwork, photographs, logos, documents and other files provided for printing may contain personal or confidential information.

We use these files to prepare proofs, produce orders, provide customer support, complete reorders and maintain appropriate production records.

Customers are responsible for ensuring they have the legal right and any required permissions to provide the files, images, personal information and other materials submitted to Pryntco.

COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies. Cookies are small data files stored on your browser or device.

Cookies may be used to:

  • Keep products in your shopping cart
  • Remember account and website preferences
  • Support login and checkout functions
  • Maintain website security
  • Understand how visitors use the website
  • Measure website and marketing performance
  • Improve navigation, products and customer experience

You may be able to manage or disable cookies through your browser settings or through any cookie controls available on our website.

Some cookies are necessary for account, shopping-cart, upload or checkout functions. Disabling these cookies may prevent parts of the website from working correctly.

RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably required for the purposes for which it was collected and to satisfy legal, tax, accounting, warranty, fraud-prevention, dispute-resolution and business-record requirements.

Retention periods may vary depending on the type of information, the nature of the order and applicable legal requirements.

When information is no longer required, we take reasonable steps to securely delete, destroy or de-identify it.

SECURITY

We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

These safeguards may include access restrictions, password controls, secure service providers, employee procedures, system monitoring and appropriate storage practices.

No website, internet transmission or storage system can be guaranteed to be completely secure. Customers should protect their account credentials and contact us promptly if they believe their account or information has been compromised.

ACCESSING AND CORRECTING YOUR INFORMATION

You may request access to personal information that Pryntco holds about you and ask us to correct information that is inaccurate or incomplete.

You may also request that we:

  • Update your contact information
  • Change your marketing preferences
  • Close your customer account
  • Delete information that is no longer required, where legally permitted
  • Explain how your information has been used or disclosed

We may need to verify your identity before completing a privacy request. Certain information may need to be retained for legal, accounting, fraud-prevention or transaction-record purposes.

CHILDREN'S PRIVACY

Our website and services are intended for businesses and general customers and are not directed toward children.

We do not knowingly collect personal information from children without the consent required by applicable law. If a parent or guardian believes that a child has provided personal information to Pryntco, please contact us so that we can review and address the matter.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, social-media platforms or payment services.

Pryntco is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external service before providing personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our services, technology, business practices or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date. Where required, we will provide additional notice or obtain consent before applying a material change.

CONTACT US

Questions, privacy requests or concerns may be directed to:

Privacy Officer
Pryntco Print Design & Signs
257 King Street East
Hamilton, Ontario L8N 1B9
Email: info@pryntco.com
Telephone: 905-549-2342

You may also contact our Toronto location:

Pryntco Toronto
477 Richmond Street West, Unit 102
Toronto, Ontario M5V 3E7
Email: toronto@pryntco.com
Telephone: 416-351-7746

We will review privacy questions and complaints and respond within a reasonable period. If a concern cannot be resolved directly with Pryntco, you may contact the Office of the Privacy Commissioner of Canada.